Privacy Policy
This policy explains how Trade Roots Ltd collects and uses your personal information when you visit or shop at traderoots.co.nz. We take your privacy seriously and handle all data in line with the New Zealand Privacy Act 2020.
Personal Information We Collect
When you visit our site, we automatically collect certain details about your device, such as your web browser, IP address, and time zone. We also gather information about the specific pages or products you look at and how you interact with the site. We collect this using technologies like cookies, log files, and pixels to help us understand how our customers use the store. Additionally, when you make a purchase or try to make a purchase, we collect your name, billing address, shipping address, and payment information. We refer to all of this as your personal information.
How We Use Your Information
We use your order information primarily to fulfill any orders you place through the site. This includes processing your payment, arranging for shipping, and providing you with invoices or order confirmations. We also use this information to communicate with you and to screen our orders for potential risk or fraud. When it aligns with the preferences you have shared with us, we may also use this information to provide you with details or advertising about our products and services.
Marketing and Email Lists
By submitting your contact information on this website, you acknowledge that your information may be added to our email lists. You can opt out of these emails at any time via the link found at the bottom of each email. As you browse traderoots.co.nz, advertising cookies will be placed on your computer so that we can understand what you are interested in. Through our display advertising partners at Google and Facebook, we are then able to present you with retargeting advertising on other sites based on your previous interaction with our website. These techniques do not collect personal information such as your name, email address, or telephone number.
Sharing Your Information
We share your personal information with third parties to help us use it as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers move through the site. Finally, we may share your information to comply with New Zealand laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.
Your Rights
Because we are a New Zealand business, you have specific rights under the Privacy Act 2020. You have the right to ask for a copy of the personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you would like to exercise these rights or if you have any questions about how your data is handled, please reach out to us at info@traderoots.co.nz.
Data Retention and Minors
When you place an order through traderoots.co.nz, we will maintain your order information for our records unless and until you ask us to delete this information. We keep this data to help with future customer service needs and for tax and accounting purposes required by New Zealand law. Please note that this site is not intended for individuals under the age of 18.
Contact Us
For more information about our privacy practices or if you have any questions, please contact the Trade Roots Ltd team at sales@traderoots.co.nz or info@traderoots.co.nz. We are a local team and we will get back to you as soon as we can.